Shipping policy

Shipping Policy

About Shipping
We prepare and dispatch your order as quickly as possible. Orders placed during the week are typically processed within 1 business day, but those placed on Friday night or over the weekend may take a little longer. Delivery to New Zealand takes an estimated 7 to 10 days from the moment you place your order, and we email you a tracking number as soon as it ships.

We strive to provide you with a smooth ordering and shipping experience. If you have any questions or concerns, please feel free to contact our customer service team (info@islanorth.com).
Restocking Policy
If your order is returned due to one of the following reasons:
Incorrect or incomplete shipping address provided at checkout.

Delivery refused or denied by the recipient.

Failure to respond to redelivery attempts by the courier service when offered.

We reserve the right to charge a 50% restocking fee, which will be deducted from your refund.

Note: In some cases, carriers may offer a return option. If reshipment is refused or not completed within the carrier's specified timeframe, the restocking fee will apply.

To avoid this, we strongly recommend that you double-check your shipping information at checkout and promptly address any delivery issues.